Refund policy

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided failing that a refund will be issued. Exchanges and refunds are generally processed within one business day of the returned item being received by Adelaide Ink And Toner.

Care is taken to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and for a replacement to be sent to you.

If you simply changed your mind regarding your product or order incorrectly, we are happy to exchange or refund the purchase price providing the product is returned to us unopened in its original condition and undamaged, including the outer packaging within 30 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Adelaide Ink And Toner back to you for any exchanged products.

Returns and exchanges on special orders will incur a re-stocking fee. This is a fee passed on from the manufacturer and is up to 25% of the cost of the item.

If you are dissatisfied with your purchase please contact us to allow us to resolve any problems.

Please note that no exchanges and refunds are made until the originally purchased item has been returned.