Parafield Discount Ink & Toner - Proudly Australian Owned And Operated. Ph 08 8262 4477

FAQ

Where is Parafield Discount Ink And Toner located?

We are located in Adelaide, South Australia. You can view our contact details here.

Do I have to order online?

You have the option to order by telephone if you prefer not to order online. Goods are despatched once full payment has cleared. You can view our contact details here.

What forms of payment are accepted?

You have the option of paying for your order using your PayPal account or paying by AMEX, Visa or Mastercard using our secure payment gateway . Alternatively payments can be made by bank deposit.

We does not pass on credit card charges to customers.

I want to pay by credit card - how secure is this site?

Our ecommerce hosting and software is Level 1 PCI compliant.

All credit card transactions are completed via our secure payment gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (SSL) encryption software.

Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.

Do the prices include sales tax?

Goods and Services Tax (GST) is included in all prices. All prices are quoted in Australian dollars.

How long will it take to receive my order?

Local deliveries of refilled ink cartridges will be made on Tuesdays and Thursdays. Otherwise your order will be shipped by regular Australia Post parcel post or courier within two business days of receipt.

Orders for specially sourced items may take longer to be delivered.

How can I track my order?

When your order is despatched a tracking number will be emailed to you (with the exception of our drop and swap ink refill service).

How much does delivery cost?

Delivery is $11.00 within Australia. However, orders over $50.00 are delivered free by regular post within Australia.

Are international orders accepted?

We currently only service the Australian market.

Are credit card costs passed on to the customer?

No transaction fees or charges are passed on to the customer.

Does Parafield Ink And Toner deliver to post office boxes?

Yes, we are happy to deliver to PO boxes within Australia. As with all our deliveries, a signature is required upon collection.

What is the returns policy?

If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided failing that a refund will be issued. Exchanges and refunds are generally made within one business day of the returned item being received by Parafield Discount Ink And Toner.

We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and for a replacement to be sent to you.

If you simply changed your mind regarding your product, we are happy to exchange or refund the purchase price providing the product is returned to us unopened in its original condition and undamaged, including the outer packaging within 30 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Parafield Discount Ink And Toner back to you for any exchanged products.

Returns and exchanges on special orders will incur a re-stocking fee. This is a fee passed on from the manufacturer and is up to 25% of the cost of the item.

If you are dissatisfied with your purchase please contact us to allow us to resolve any problems.

Please note that no exchanges and refunds are made until the originally purchased item has been returned.

If I subscribe to the product update service, will my details be shared with anyone?

Shoppers who subscribe to our product update service can rest assured that their details will not be shared with any third party. The contact details are used solely to update our customers with information on monthly specials and new product arrivals.

Customers may opt out of this service at any time.

View our Privacy Policy

Our ecommerce hosting and software is Level 1 PCI compliant.