Terms & Conditions
Parafield Discount Ink And Toner is an Australian owned business based in Adelaide.
We are a retailer selling direct to the customer. We do not wholesale to other retailers.
As the use of this web site is governed by the terms and conditions outlined below, please take a moment to review them. Please note that the terms and conditions may be updated from time to time.
Use of this web site constitutes your agreement to follow these terms and conditions. If you do not agree with any of the terms and conditions below please do not use the web site.
If you require clarification on any issues please contact us
Refund & Returns Policy
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided failing that a refund will be issued. Exchanges and refunds are generally made within one business day of the returned item being received by Parafield Discount Ink And Toner.
We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and for a replacement to be sent to you.
If you simply changed your mind regarding your product or order incorrectly, we are happy to exchange or refund the purchase price providing the product is returned to us unopened in its original condition and undamaged, including the outer packaging within 30 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Parafield Discount Ink And Toner back to you for any exchanged products.
Returns and exchanges on special orders will incur a re-stocking fee. This is a fee passed on from the manufacturer and is up to 25% of the cost of the item.
If you are dissatisfied with your purchase please contact us to allow us to resolve any problems.
Please note that no exchanges and refunds are made until the originally purchased item has been returned.
There is a flat rate for delivery Australia wide of $11.00. Orders over $50.00 are delivered free of charge.
Unless otherwise advised, your order will be shipped by courier within two business days of receipt. A signature on receipt is required.
Local deliveries (within 15 km of Greenwith) of genuine refilled ink cartridges will be made on Tuesdays and Thursdays using our drop and swap service.
NOTE: Local pick up/swap over of genuine ink refills is available by prior arrangement.
Orders for specially sourced items may take longer to be delivered.
Where Parafield Discount Ink And Toner incurs a special delivery charge from a supplier for sourcing items for individual customers, we reserve the right to pass this cost on to the customer. This will be advised to the customer at the time the order is placed.
Unless otherwise specified, credit card and PayPal orders are generally despatched within 48 hours of receipt. Where orders are paid by bank deposit, we will endeavour to despatch the order within one business day of your payment clearing. Delivery on specially sourced items may take longer.
Orders received on weekends and public holidays will be despatched at the earliest opportunity.
As with all our deliveries, a signature is required upon collection.
Prices and Payment
All items listed on www.inkandtoner.com.au are priced in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST).
Returns on specially sourced items will incur a re-stocking fee.
We accept payment by PayPal, Visa, AMEX, Mastercard or direct deposit. There is no surcharge for payments made by credit card.
All credit card transactions are completed via our secure payment gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (SSL) encryption software. Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.
If you wish to pay by bank deposit, payment details will be provided to you upon checkout.
All brand name products sold on this web site are 100% authentic. Where a compatible (non-genuine) item is offered for sale this will be clearly identified.
Only genuine brand name cartridges can be refilled.
Prices displayed are inclusive of GST. Prices quoted and bonus offers are applicable only while stocks last.
Links to Other Web Sites
This web site contain may contain links to other web sites for our customers’ convenience. Parafield Ink And Toner is not responsible for the content, accuracy or opinions expressed in such web sites.
All content on this website, including software, text, graphics, logos, icons, images or any other media is the property of Parafield Discount Ink And Toner or its suppliers and is protected by Australian and International Copyright law.
No part of the website may be reproduced, retransmitted, disseminated, sold, published or used for any other commercial purpose without the express written consent of Parafield Discount Ink and Toner, or the copyright holder.
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Parafield Discount Ink And Toner shall not be liable for any damages of any kind related to your use of this site.
All trademarks, logos, product names and company names found on this site are the property of their respective owners.
We encourage you to send us your feedback, but please be aware that any information, materials, suggestions, ideas or comments you supply are deemed to be non-confidential. By sending us this information, you also grant us unrestricted license to use, modify, reproduce, transmit, display and distribute the information for any purpose.